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Partner with Envoy to convert passed homes into activated customers with a verified field team.
Not the utility or ISP: Envoy Fiber is a field activation and market-development company. Envoy is not a utility and is not necessarily the internet service provider. Provider relationships, available plans, pricing, installation responsibilities, and service terms vary by market and campaign.
Field acquisition creates value only when every interaction is transparent, authorized, documented, and auditable. The Envoy Standard defines the identity, consent, conduct, data, and escalation controls required for every territory.
Every Envoy field interaction follows a consistent set of identity, consent, and conduct protocols designed to protect customers, providers, and representatives.
Representatives are trained to respect "No Soliciting" signs immediately. They do not knock, do not leave flyers, and log the address in the do-not-knock record.
Addresses marked as do-not-knock are retained and distributed to active representatives, preventing future visits.
The Envoy Standard is defined across these control dimensions. Each control has a defined status and evidence path.
| Control | Status | Evidence |
|---|---|---|
| Visible badge | Active | Badge specification |
| Rep verification portal | Beta | Verification portal |
| Do-not-knock suppression | In development | SOP and audit log |
| GPS visit verification | In development | Product specification |
| Approved-script prompts | In development | Script version record |
| Digital consent receipt | In development | Sample receipt |
| Provider QA access | Planned | Portal specification |
| Complaint escalation | Active | Contact process |
| Badge revocation | In development | Revocation SOP |
| Data retention | Defined | Privacy schedule |
Control status definitions
Active: Implemented and operational. Beta: Deployed with active development. In development: Being built. Planned: On roadmap. Defined: Specification complete, not yet implemented.
Every representative must identify themselves, their company, and any provider relationship before discussing service.
Qualifying door-to-door transactions may be subject to the FTC Cooling-Off Rule, which provides a three-business-day cancellation right. Representatives will provide cancellation instructions.
Residents may request removal from contact lists and do-not-knock records at any time. Contact records are retained only as required for compliance and operations.
Any resident may report a concern about representative conduct via hello@envoyfiber.com or (480) 712-7348.
Residents may request access to or deletion of personal data collected during field interactions. See Privacy Policy for details.
The Field OS is an internal platform being developed to programmatically support identity verification, consent logging, GPS check-in, script adherence, and do-not-knock management. Below is a design demonstration.
Location verification at time of customer interaction, designed to support territory compliance.
Designed to capture timestamped acknowledgment of pricing terms with an emailed receipt.
Planned portal where providers can review field activity, compliance metrics, and performance data.