Privacy Policy

At Envoy Fiber, LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our field representatives.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and postal address when you submit forms or contact us.
• Address Data: Street address and zip code provided for serviceability checks.
• Field Interaction Data: Interaction timestamps, representative visit logs, consent acknowledgments, and do-not-knock requests collected during field operations.
• Geolocation Data: Approximate location data collected to verify representative field presence during interactions.
• Device and Usage Data: Browser type, device information, pages visited, and referral source when you use our website.
• Cookies and Analytics: We may use cookies and similar tracking technologies for website analytics and functionality.

2. How We Use Your Information

• To determine fiber service availability at your address.
• To respond to inquiries and provide support.
• To maintain do-not-knock records and respect your communication preferences.
• To verify representative conduct and maintain compliance records.
• To facilitate service requests with provider partners.
• To improve our website and services.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Provider Partners: When necessary to fulfill service requests, check availability, or coordinate installation with your selected internet service provider.
• With Service Providers: Third-party vendors who help us operate our website and field operations (e.g., hosting, analytics, email delivery).
• Legal Compliance: When required by law, legal process, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Do-not-knock records are retained to ensure ongoing compliance with resident preferences. Field interaction records are retained for compliance and operational purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Request removal from marketing or field contact lists.

To exercise these rights, contact us at hello@envoyfiber.com. We will respond within the timeframe required by applicable law.

7. Cookies

Our website may use cookies and similar technologies for analytics and functionality. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via the website.

11. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us at:

Envoy Fiber, LLC
4407 E Wood St
Phoenix, AZ 85040-2078
hello@envoyfiber.com
(480) 712-7348