Privacy Policy

At Envoy Fiber, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our field representatives.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
• Field Data: Information collected by our representatives via our Field OS, including interaction timestamps, location data (to verify our representatives' routes), and your consent preferences (e.g., "Do Not Knock" requests).

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our Field OS to:

• Determine if fiber infrastructure is available at your address.
• Respond to customer service requests and provide support.
• Enforce our strict compliance standards and audit representative behavior.
• Maintain an accurate "Do Not Knock" list to respect your boundaries.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Provider Partners: We may share your information with our affiliated fiber provider partners strictly for the purpose of fulfilling your request for service installation or availability checks.

4. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Envoy Fiber
100 Fiber Way, Suite 400
Austin, TX 78701
privacy@envoyfiber.com