The Envoy marketplace
One marketplace for connectivity, field work and distribution.
Envoy’s marketplaces match demand to verified supply: authorized providers, qualified technicians, approved equipment, sales capacity and managed-service partners.
One commercial experience, with distinct eligibility and settlement rules behind the scenes.
Seven marketplaces.
Each marketplace matches a different kind of supply to a different kind of demand.
| Marketplace | Supply | Demand | What is matched |
|---|---|---|---|
| Connectivity | Authorized providers | Customers and advisors | Product eligibility and requirements. |
| Field services | Qualified technicians and contractors | Customers, providers and partners | Scope, location, qualifications and capacity. |
| Equipment | Approved manufacturers and suppliers | Installers, customers and operators | Hardware, kits, inventory and delivery. |
| Sales distribution | Authorized producers and agencies | Eligible offers and opportunities | Sales capacity and permissions. |
| Managed services | Qualified support organizations | Customer service contracts | Support scope and delivery capability. |
| Operator services | Trained operators and agencies | Local businesses and partners | Software, training, implementation and support. |
| Digital capabilities | Approved tools, plugins and services | Authorized users and agents | APIs, automated tasks and integrations. |
Participant verification.
A participant record is typed, current and specific to what the participant may do.
Identity
Legal identity, business affiliation and accountable owner.
Agreements
Current contracts, scope, effective dates and restrictions.
Coverage
Where the participant may operate and serve.
Capabilities
Services, qualifications and authorized work types.
Commercial terms
Pricing, payout and settlement rules.
Availability
Capacity, scheduling and delivery constraints.
Performance
Completion, quality, disputes and history.
Restrictions
Suspensions, conflicts and unresolved issues.
Matching considers more than geography.
Eligibility is a set of conditions, not a pin on a map.
- Geographic and address-level eligibility
- Product or service fit
- Trade qualifications and licenses
- Provider or OEM authorization
- Capacity and deadlines
- Commercial constraints
- Performance and quality history
- Required insurance
- Conflict-of-interest rules
- Contractual service limitations
The transaction lifecycle.
Draft and qualify
Capture the request and confirm the basic eligibility and scope.
Offer and accept
Present an authorized option and record customer acceptance.
Authorize and assign
Approve the transaction and match qualified capacity.
Execute
Perform the work with the required scope and evidence.
Review and accept
Complete independent review and resolve exceptions.
Invoice and settle
Release eligible invoicing and participant payment.
Close
Record the outcome, disputes and any follow-up.
Distinct rules, one experience.
A provider agreement, a field-services agreement and a software subscription create different rights and obligations.
Envoy does not assume that every fee, channel or commercial term can coexist on the same order.
Supply and demand, with rules.
Explore the participant path that fits your organization, or talk to Envoy about a specific marketplace.
Marketplace categories, matching rules and settlement models are proposed. Participation requires verification and a written agreement.