Address Intelligence
Broadband begins with the address.
The intended address graph connects location evidence to the customer journey, alongside—not instead of—person and account CRM records. It preserves unresolved matches and missing data rather than treating every address as complete.
The problem
A person or account record cannot alone describe which building can receive which offer. Suites, properties, network boundaries and installation constraints matter even when the customer stays the same.
The operating model
Address → Property → Market
Resolve the location and property context before assigning a market. Preserve uncertain matches and unit-level differences.
Provider → Serviceability → Offer
Connect provider relationships, dated qualification evidence and authorized offers. A nearby footprint is not proof that the address qualifies.
Interaction → Order → Installation
Associate permitted interactions and accepted requests with the right location; keep installation dependencies distinct from order state.
Activation → Economics
Use provider-confirmed outcomes and agreement-defined eligibility. Missing evidence stays missing.
Evidence and provenance
Address-match source, property context, provider, observation and verification times, evidence reference and unresolved conflicts are needed. A contact record alone does not establish serviceability.
Limits and boundaries
No household records or PII are published here. The existing address-review flow is an expert handoff, not an instant qualification engine. Reported availability is not verified serviceability.
Related solutions
Related Envoy OS modules
Start with the workflow and its evidence.
Confirm current scope, provider responsibilities and implementation status with Envoy. Do not send private customer or financial records in an initial inquiry.